Returns & Exchanges
At Xali Organics, we want you to be completely satisfied with your natural glow. If you are not happy with your purchase, we offer a 30-day return window for unopened and unused products to ensure your skin and peace of mind are always protected.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Safely pack the unused items in their original eco-friendly packaging, ensuring the seals remain intact to qualify for a full refund.
Ship It Back
Affix the provided shipping label to your parcel and drop it off at any authorized carrier location; please keep your tracking receipt for reference.
Receive Your Refund
Once our team inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing